It seems that the hot topic in financial circles these days is artificial intelligence (AI), specifically voice-based apps.
Some of this is driven by the fact that Google and Amazon are leading the charge in that direction in shopping, music, and entertainment. But the fact is, if this nut can be cracked for banks and credit unions, it could be a game changer for the financial institutions and their customers.
Given the expansion of the technology and the proliferation of talk about banking AI, it’s time to not only take a look at where AI is in relation to banking but also see where your FI needs to be to take advantage.
Also, bear in mind that it isn’t the size of your FI that matters. AI APIs are now available for every budget. But like other tech gear, that doesn’t mean you should go out and buy some. Think of it like some of the other tech available.
Alexa or Google Nest Hub may be exciting tools, but if all you do is ask it to be a timer or tell you the weather, it may not be worth an investment in all the smart home tools it can provide.
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